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Client Operations Analyst

  • Location: Irving, 75063
  • Job Type:Contract

Posted about 1 month ago

Grow your career as a Client Operations Analyst with an innovative global bank in Irving, TX. Long-term contract with excellent growth potential. Will start working remotely until offices reopen, then will be required to be onsite 2-3 days per week. Will be responsible for the overall Client Operations of the company’s Application & Host Security Services on a global scale.
  • Reporting: Responsible for creating on-demand reports and high-quality PowerPoint presentations. A strong foundation in Office Suite (Outlook, Word, Excel (Macro and Pivot experience), Access, OneNote, Project, and Visio).
  • SharePoint: Create and manage content on internal SharePoint sites.
  • Project Support: Design and drive large, complex projects to enhance and automate key processes in order to better meet client, IS, and regulatory requirements.
  • Process Management: Responsible for the engineering/re-engineering and oversight of operational and business processes and documentation while developing measurement and improvement processes to continuously drive service maturity and improving compliance oversight, safety and soundness.
  • Relationship Management: Manage relationships with cross-functional policy stakeholders and participating in policy-setting bodies on behalf of Operations.
  • Continual Improvement: Lead efforts to identify and implement significant improvement programs related to Client Operations and Service Management.
  • 3+ years of experience in Operations Reporting, Client Communications, Project Management, or equivalent combination of education and work experience.
  • 5+ years of experience with Unix Systems, Java and .NET Enterprise Level Application development or relevant technical experience
  • Computer Engineering/Science Degree or related degrees, is required. MBA is a plus.
  • Certifications (CISSP, CISA, CRISC, ITIL) are a plus. Certifications recommended: Scrum Master, Sigma Six, or PMP.
  • Foundational understanding of Information Security and/or Cyber Security operations.
  • Any experience with Functional IDs, Service accounts, password management and automation would be a bonus.
  • BRD Analysis/Project Management Skill-Set: Business requirement gathering from various teams to create clear and concise agreements with high level of detail, to facilitate a successful roadmap and identify and potential gaps.
  • Facilitation Soft Skills: Able to host discussions across teams of varying skillsets and across multiple regions/time zones to review, and often, guide the discussion in a certain direction. Team takes an agnostic view and keeps a positive momentum on calls.
  • Prior technical or programming background: A strong high-level background in software/programming is required. Will need to understand how applications work behind the scenes: i.e., relational and no-SQL databases, Java and .Net Applications, networking with load balancing and firewall knowledge, plus software development life cycle (SDLC). Understanding different development methodologies is a plus (waterfall versus Agile/Scrum).
  • Atlassian Suite Experience: Strong experience, knowledge of JIRA, Confluence, and other workflow/bug tracker tools as well as SDLC tools like Bitbucket.
About our client
Our client stands as one of the worlds most renowned global banks and trusted brand with over 200 years of continuously evolving financial services. Its teams provide unique insights to more than 200 million clients and enable progress all over the world. While growing your career, you will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.