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Call Center Technician

  • Location: Smithfield, Rhode Island, 02917
  • Job Type:Contract

Posted 16 days ago

Terrific Contract Opportunity!
Position: Helpdesk Support Technician
Location: Smithfield, Rhode Island 02917
Term: 4 Months Contract
Day-to-Day Responsibilities:
  • Responsible for resolving customer inquiries by using the tools provided to services the customer quickly, efficiently and thoroughly.
  • Prompt response to questions from company store employees by troubleshooting, diagnosing, resolving problems and overall store support and installations.
  • Document problems accurately and succinctly in the appropriate support tools provided.
  • Maintain knowledge with accurate and up to date information relating to current policies, procedures and troubleshooting techniques.
  • Take live trouble-shooting calls daily 100% of the time. This position must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction.
Is this a good fit? (Requirements):
  • High school or GED required, Associate or Technical degree preferred.
  • Minimum of 6 months related work experience required, ideally in a call center, technical or customer service related role.
  • 1 to 2 years’ experience working in a service oriented call center
  • Must demonstrate analytical, problem solving and interpersonal skills.
  • Must have excellent Customer Service skills.
  • Must have competent PC skills, proficiency in MS Office required.
  • Must have excellent verbal and listening communication skills.
  • Must have excellent writing skills.
  • Able to work in a flexible 24/7 work environment, preferred.
If this sounds like the perfect fit, Apply Today!