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Agile Business Systems Analyst - Communications & Content

Posted 18 days ago

Terrific contract opening in Irving, TX for a Senior Systems Analyst.  Will focus on Customer Communications (Letters, Emails, Alerts, Push Notifications, Statements, Plastics Embossing, document storage/retrieval) for customers.

• Define epics and stories for scrum teams, refining with business stakeholders and technology team members to come to a consistent understanding of acceptance/success criteria
• Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
• Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
• Support system change processes from requirements through implementation and provide input based on analysis of information
• Consult with business clients to determine system functional specifications and provides user and operational support
• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment
• Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.

• 5-8 years of experience as a Business Systems Analyst.
• Experience in Systems analysis with intermediate/advanced Microsoft Office Suite skills.
• Must have experience with Agile, user interfaces, and user flows.
• Must have experience working with customer communications systems/channels and content/variables.
• Prefer familiarity with both mainframe/batch and distributed/real-time systems.
• Proven interpersonal, data analysis, diplomatic, management and prioritization skills.
• Consistently demonstrate clear and concise written and verbal communication.
• Proven ability to manage multiple activities and build/develop working relationships.
• Proven self-motivation to take initiative and master new tasks quickly.
• Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail.
• Prefer a Bachelor's degree/University degree.