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Sr. Business Services Analyst

  • Location: Concord, 94520
  • Salary: 30.58
  • Job Type:Contract

Posted 25 days ago

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package!

Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position: Business Services Analyst
Location: Concord, California, 94520
Term: 24 months

Day-to-Day Responsibilities:

  • Work with 3L and cybersecurity engineers to help keep systems available while communicating to customers
  • Responsible for coordinating activities and resources in support of technical initiatives with low to moderate risk and complexity, impacting small number of users and/or departments.
  • Responsibilities may include: gathers requirements and develops documentation, tracks and reports initiative and budget status; ensures completion of assigned actions; identifies issues and resources to provide solutions or escalates to avoid delays; updates websites to host documents, reports, and related information; serves as point of contact for information and updates.
  • Responsibilities may include resolution of user access and other security administration issues; production support and maintenance of large-scale business applications; troubleshoots network, hardware and software issues using general guidelines, templates or direction from others and coordinates resolution with users and vendors; participates in and may coordinate user projects related to application and hardware installations and upgrades; participates and coordinates user acceptance testing of technology components; develops and/or updates user documentation and procedures; develops and conducts user/support training; tracks performance trends and recommends process improvements; understands quality, security and compliance requirements for user area.
  • Keeps abreast of competitive market environment for innovative business products and services, regulatory/compliance issues, and implications of new implementations.
  • Supports implementation of small to moderate projects/initiatives.
  • Understands compliance and risk management requirements for supported area.
  • Supports interfaces with Financial Industry Leaders.

Is this a good fit? (Requirements):

  • Looking for energetic person with attention to trends and feels comfortable with fingers on keyboard to deploy customer communications on the the clients online and mobile banking experiences

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.