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Business Process Analyst

  • Location: Plano, Texas, 75024
  • Job Type:Contract

Posted 13 days ago

  • Job Ref: 185839
Terrific 6+ months contract opportunity in Plano, TX for a Business Process Analyst. Will be supporting and influencing critical roles in sales and finance including Route Sales Representative, Sales District Leader, Zone and Region Leadership Team, Key Account Manager, National Account Manager, Net Sales Manager, Pricing Coordinator, Finance Admin, and Sales Admin. Responsibilities can include live support, formal and in-formal training, email, instant messaging, and other forms of communication.
Responsibilities include:
•    Deliver high quality of customer service by troubleshooting and resolving frontline issues with responsiveness, professionalism and customized support.
•    Develop expertise at the level of Subject Matter Expert (SME) for assigned applications.
•    Deliver accurate and complete documentation of resources, job aids, learnings, one pagers and training materials.
•    Prepare and execute User Acceptance Testing (UAT) for application enhancements and releases.
•    Help gather requirements (UCD) for enhancements by engaging with end users frequently, both in formal and informal settings.
•    Support leadership to identify opportunities for application enhancements and help define the short-term and long-term application roadmap, including the customer/end user experience map and features.
•    2+ years of experience business processes and technology solutions.
•    Experience preparing and executing User Acceptance Testing (UAT) for application enhancements and releases.
•    Experience managing product development deliverables such as requirements gathering, user story writing, acceptance testing, and product launches.
•    Strong verbal and written communication skills, including the ability to create presentations and present to small groups.
•    Able to manage multiple tasks, organize & prioritize.
•    MS Office proficiency (Excel, PowerPoint, Word, Teams, SharePoint).
•    Prefer experience with Lean-Agile principles, metrics, and technology and/or experience with Lean Thinking, Lean Six Sigma, Kaizen Leader, Agile.
•    Prefer a Bachelor’s Degree.