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Business Policies COE Consultant

  • Location: Charlotte, North Carolina, 28202
  • Salary: 49.84
  • Job Type:Contract

Posted 9 days ago

Terrific Long-Term Contract Opportunity with a FULL suite of benefits!

As one of the largest financial institutions in the world, our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that's not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position: Business Policies COE Consultant
Location: Charlotte, NC, Chandler, AZ, Phoenix, AZ, Minneapolis, MN, Des Moines, IA, Denver, CO
Term: 12 months

Deposits Product Accountability Office (PAO) was created in August of 2020 designed to support all DPG serving as a center of excellence (COE) for Complaints, Issues Management, Customer Remediation, BPM/DPM, Policy Execution, and Customer Accommodations (stimulus package)

Job Description:

  • Responsible for developing the approach and framework for collecting & evaluating all DPG Policies (i.e. create a centralized DPG Policy Library with artifacts)
  • Perform current DPG Policy assessments, identify “Gaps”; build out target state of the accountability/ownership model anchored to enterprise policies (i.e. Complaints, Issues Management, Customer Remediation, UDAAP, EUCT, etc.)
  • Lead & Facilitate the DPG UDAAP Policy reviews and prepare documentation for corrective actions to address SHRP Issues
  • Escalate Status Updates and Reporting to Executive Management (Operating and Management Committee) and Regulators via Established Governance Routines
  • Provide Business Support to Issue Management and Customer Remediation Policy Compliance and Execution
  • Create Monthly Executive Status report for all PAO functions; including status of initiatives and success metrics
  • Develop a coordinated 2021 project roadmap with PAO Leadership Team and Stakeholders
  • Ability to communicate effectively and facilitate across multiple stakeholders with a keen focus on risk outcomes and accountability
  • Facilitate and lead key meetings with the DPG Senior Leadership Team across PAO & prepare executive presentations for CSBB Leadership


  • Minimum of 7+ years in Financial Services in a capacity of Business Consulting or Program Management
  • Previous background experience in Compliance/Audit/Risk functions or the Deposits Group