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Business Analyst Mid

  • Location: Irving, Texas, 75063
  • Job Type:Contract

Posted 15 days ago

Our client is seeking a Mid Level Business Analyst for a contract opportunity in Irving, TX! Seeking candidates with extensive experience in:


KEY DUTIES AND RESPONSIBILITES:

  • Owns Data as a Product's Customer Insights platform adoption and consumption, for assigned user groups, in order to drive high platform usages and stickiness to improve company decision-making; leading to customer retention, trips and basket upsell opportunities.
  • Engagement professional to deliver the DaaP implementation (initial and on-going), customer product support needs, and overall adoption best practices into assigned user groups within company Merchandising/Marketing/Digital product teams.
  • Partners with assigned user groups to act as the voice of the customer to help drive SEI customer-centric sales and marketing strategies.
  • Deliver internal customer success processes, including customer onboarding, ongoing support strategies
  • Also delivers ad hoc project analytics and presentations, as needed, to support complex internal user needs and selected external Suppliers' commercial projects
  • Helps define metrics for measuring DaaP program impact, customer satisfaction, product usage, and assigned user groups growth / productivity
  • Deliver implementation and on-boarding process for each Internal User, working with Partner Vendor; provides reporting and visibility to program status on an on-going basis, and schedules and delivers final readout with trainings and on-going support expectations
  • Develop strong partnerships with client user groups, develops change champions to drive focus on program objectives and milestones
  • Anticipates and removes barriers that slow down or prevent teams from delivering on project goals
  • Conducts and reports on user group evaluations and feedback
  • Communicate effectively with other users and team mates to drive adoption and success
  • Continuously reviews market and customer trends to improve the user experience, drive operational excellence, and drive user skills and innovative approaches among assigned user groups, leveraging our Partner Vendor Governance
  • Present weekly implementations, operations, usages and internal monetization status to Director, Business Analytics and team


SPECIFIC KNOWLEDGE AND SKILLS:

  • Experience: 2+ years, Customer Insights, Market Research, Business Analysis
  • Experience analyzing retailers' customer or POS data, ideally having some experience in predictive modeling and prescriptive solutions
  • Knowledge of both qualitative and quantitative methodologies in data analytics
  • Excellent verbal and written communication skills
  • Ability to engage an audience with effective, data-based story telling