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Business Analyst

  • Location: Charlotte, 28202
  • Salary: 33.98
  • Job Type:Contract

Posted 15 days ago

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package!

Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position: Business Analyst
Location: Charlotte, North Carolina, 28202
Term: 6 months

Day-to-Day Responsibilities:

  • Provides technical expertise and support within a business unit, rather than in an IT organization.
  • Resolves more complex issues and initiatives related to systems, tools and applications used by the business or functional area.
  • Duties are varied and include: resolution of complex user access and other security administration issues; coordinates production support and maintenance of large-scale, business applications; coordinates troubleshooting of network, hardware and software issues and resolution with users, vendors and internal service groups; plans and leads user projects for application and hardware installations and upgrades; develops test scripts and coordinates user acceptance testing of technology components; develops and/or updates user documentation and procedures; assesses training needs, develops and conducts user/support team training; analyzes performance trends, recommends and coordinates implementation of process and procedure improvements; understands and assures quality, security and compliance requirements are met for user area; may participate in BCP activities; may coordinate user project resources and provide guidance to less experienced analysts.

Is this a good fit? (Requirements):

  • Leasing experience within the commercial real estate real estate space is necessary
  • CMBS experience, non operational roles, preferred
  • 5+ years of technical support experience demonstrated through work or military experience
  • Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions
  • Strong analytical skills with high attention to detail and accuracy
  • Solid knowledge and understanding of IT processes and technologies
  • Excellent verbal, written, and interpersonal communication skills
  • Effective organizational, multi tasking, and prioritizing skills

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.