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Business / Data Analyst (IRI, Nielsen)

  • Location: Irving, 75063
  • Job Type:Contract

Posted about 1 month ago

Our client is looking for a Business Analyst to join their team for a 6 month contract in Irving, TX!  In this role you will coordinate and conduct onsite user meetings with internal teams. You will also engage and deliver Training and Help Desk support. You will also initiate on-going interactions with Partner Vendor, providing Customer Insights Portal in order to develop a usages mastery of the Customer Insights Portal.


KEY DUTIES AND RESPONSIBILITES:

  • Owns Data as a Product's Customer Insights platform adoption and consumption, for assigned user groups, in order to drive high platform usages and stickiness to improve decision-making; leading to customer retention, trips and basket upsell opportunities.
  • Engagement professional to deliver the DaaP implementation (initial and on-going), customer product support needs, and overall adoption best practices into assigned user groups within Merchandising/Marketing/Digital product teams.
  • Partners with assigned user groups to act as the voice of the customer to help drive SEI customer-centric sales and marketing strategies.
  • Deliver internal customer success processes, including customer onboarding, ongoing support strategies
  • Also delivers ad hoc project analytics and presentations, as needed, to support complex internal user needs and selected external Suppliers' commercial projects
  • Helps define metrics for measuring DaaP program impact, customer satisfaction, product usage, and assigned user groups growth / productivity
  • Deliver implementation and on-boarding process for each Internal User, working with Partner Vendor; provides reporting and visibility to program status on an on-going basis, and schedules and delivers final readout with trainings and on-going support expectations
  • Develop strong partnerships with client user groups, develops change champions to drive focus on program objectives and milestones
  • Anticipates and removes barriers that slow down or prevent teams from delivering on project goals
  • Conducts and reports on user group evaluations and feedback
  • Communicate effectively with other users and team mates to drive adoption and success
  • Continuously reviews market and customer trends to improve the user experience, drive operational excellence, and drive user skills and innovative approaches among assigned user groups, leveraging our Partner Vendor
  • Governance
  • Present weekly implementations, operations, usages and internal monetization status to Director, Business Analytics and team

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.