Back to Job Search

Billing Analyst

Posted 17 days ago

Position: Billing Analyst

Location: Remote

Duration; 1 Year

Summary of Position:

The Billing Analyst will perform billing duties with the Billing Operations team. As a Billing Analyst you will be the customer SPOC and dedicated resource to help with billing needs, first bill reviews, and platform training. This position will perform data mining, reporting, work with cross functional teams, create presentations, invoice re-rates and other responsibilities with a high degree of accuracy thereby improving customer satisfaction.  The ideal candidate should have a keen eye for detail and be able to meet tight deadlines with little supervision.

Key Roles and Responsibilities:

  • Collaborate with other departments to ensure billing accuracy
  • Specialized reporting, trending of billable components (such as data volume, SMS volume, invoice $$, and settlements
  • Conduct data mining, data manipulation and reporting, and build presentations
  • Address customer complaints and questions
  • Assist with customer account reconciliations
  • Prepare and present analyses and reports
  • Support monthly, quarterly, yearly audits, reconciliations, and corrections
  • Investigate and resolve issues or mistakes
  • Effectively communicate with leadership on issues and / or status of work      

            Required Work Experience:

  • 5 plus years of experience as a Billing Analyst
  • 2 plus years of Telegence billing experience
  • 2 plus years of Cisco/Jasper Control Center experience
  • Expert knowledge of MS Excel
  • 1 plus years of experience with MS Access
  • High degree of analytical skills
  • Expert knowledge of data mining tools, data manipulation, reporting, and building presentations
  • Proven cross-functional collaboration skills
  • Experience with Microsoft notes desired

Required Soft Skills

  • Excellent communication skills
  • High degree of attention to detail
  • Proven problem-solving skills
  • Proven customer service skills
  • Organizational and time management skills
  • Ability to work independently and meet tight deadlines


  • Bachelor’s Degree Preferred