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Bilingual Customer Service Representative

Posted about 2 months ago

Terrific Contract Opportunity!
Position: Bilingual Customer Service Representative
Location: Charlotte, North Carolina 28262
Term: 6 Months Contract (12/14/2020 to 5/28/2021)
Schedule: Training M-F 1st Shift 9-5:30. Could be 4-6 weeks of training. Will be 2nd (2:30 -11) or 3rd shift so must have flexible schedule. Includes 1 weekend day.
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
Day-to-Day Responsibilities:
  • Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
  • Generates and dispatches service request work orders for completion by vendors.
  • Schedules conference rooms and audio visual equipment.
  • Responds to customer inquiries and concerns.
  • Follows up with customers to ensure customer satisfaction.
  • Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
  • Contacts customer for additional information and communicating the steps in the work order process.
  • Runs, reviews, and distributes various customer service reports as necessary.
  • May generate and dispatch service request work orders for completion by vendors.
  • May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
  • Provides informal assistance such as technical guidance and/or training to co-workers.
  • Other duties may be assigned.
Is this a good fit? (Requirements)
  • High school diploma or general education degree (GED) required.
  • Call Center experience preferred. Minimum two years of related experience.
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Ability to write routine reports and correspondence.
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
  • Intermediate Knowledge of Microsoft Office Suite products.
  • Ability to type 45-50 WPM.
If this sounds like the perfect fit, Apply Today!