Qualifications:
- Ability to analyze and manage customer expectations, make decisions, and solve problems under pressure.
- Detail oriented with a high degree of accuracy and detail.
- Ability to maintain positive working relationships with management, co-workers, clients, and vendors.
- Ability to communicate effectively face-to-face, in groups, and via telephone and written communication.
- Ability to provide sales engineering support for bid and design/build projects.
- Experience with Polycom/Cisco, Clearone, Biamp, BSS and QSYS is important.
- Ability to troubleshoot, diagnose and resolve audio, video and control system failures.
- Audio/visual systems design experience using AutoCad is preferred.
- Strong computer skills (Microsoft Office, Word, Excel)
- Ability to keep track, program, and support multiple projects in progress.
- Interface with IT personnel on the topics of Network architecture as well as VoIP/Video registrations.
- Must have experience with remote monitoring services Fusion and RMS
- InfoComm CTS-D certification is a plus.
- DMC-E Crestron certification preferred.