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Associate Technician

  • Location: Fort Worth, Tarrant, Texas, 76155
  • Job Type:Contract

Posted 19 days ago

Our client is seeking an Associate Technician for a 4-month contract opportunity in Fort Worth, TX!

This job is a member of the Information Technology Hardware Team, within the Information Technology Division.
Responsible for assisting in all facets of end-user computing, with a primary focus on hardware break/fix, maintenance and repair. This role includes, but not limited to software/hardware installs, upgrades, repair and overall maintenance of End-User hardware and peripherals.

What you’ll do:
• Resolves and closes tickets/work orders supporting end-user desktops and peripherals
• Responds to customer support issues escalated from the Helpdesk and/or Field Technician
• Responds to hardware requests escalated from the Technology Distribution Center
• Contributes to desktop projects as a project team member
• Remotely diagnoses and resolves requests utilizing remote tools
• Troubleshoots and collaborates with other departments to assist with infrastructure related issues
• Documents customer interactions in incident management system including asset management
• Recovers data from hard disk drives and/or perform data migration
• Supports remote access for connectivity of hardware product that support wireless and broadband connectivity
• Escalation point of contact for printer/plotter configuration and repair
• Escalation point of contact for end user hardware repair
• Performs preventative maintenance of hardware and hardware peripherals
• Work scheduled shift as required
• Follows management guidance, adhering to IT policy and procedure
• Travels, as required
• Support TDC warehouse inventory demand to meet hardware requests for projects or break/fix efforts.
• Perform accurate data entry to support Asset Management
• Maintains consistent working relationship with internal customers, Vendors, IT Field Support, IT Procurement and Supply Chain Inventory Teams
• Manage and maintain warranty break/fix and repair, to include RMA’s (return/replacement merchandise authorization) for OTBF issues.

Minimum Qualifications:
• Associate / Bachelor Degree in Computer Science, Information Systems, or other related field or equivalent work experience/training
• 3 years of demonstrable hands-on IT work experience supporting, and resolving diverse PC desktop software and hardware issues
• Must have firsthand experience supporting desktop computers in a Windows/TCPIP environment

Preferred Qualifications:
• A+ certification
• MCSE/MCP is a plus
• Previous IT infrastructure experience in Airline/Airport environment

Skills, Licenses & Certifications:
• Overall knowledge of all Windows based operating systems including Windows 7 and Windows 10
• Familiarity with workflow and with ticketing systems
• Knowledge of VPN connectivity and ability to troubleshoot issues
• Ability to work independently and perform in a collaborative, team based environment
• Must be able to lift at least 30 lbs

Language/Communication Skills/Physical Abilities:
Ability to effectively communicate both verbally and written with all levels within the organization
Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship. Note: If the Company has reason to question an employee’s physical ability to safely and/or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate. HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee’s obvious or known condition. Then, if necessary, HR would request medical documentation from the team member’s treating physician or others to confirm the employee’s ability to perform those essential job functions safely and successfully.