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Associate NOC Engineer

  • Location: Atlanta, Georgia, 30328
  • Salary: 25.41
  • Job Type:Contract

Posted about 1 month ago

Terrific Contract Opportunity!

Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation.

Position: Associate NOC Engineer

Location: Atlanta Georgia 30328

Term: 9 Months

Day-to-Day Responsibilities:

  • Ensures customer satisfaction by responding to client calls and emails in a timely manner. 
  • Logs all customer inquiries and issues in Incident Management and tracks them until resolution and incident closure.
  • Conducts 1st level problem determination using documented procedures and available tools.
  • Records issue symptoms and status information in a timely fashion in an effort to communicate with and properly utilize other CIS resources.
  • Proactively monitor the network infrastructure using network monitoring system(s).
  • Notify customers and proper repair agent upon trouble identification (alerts).
  • Coordinate trouble resolution with the appropriate parties as necessary in order to minimize both customer and core network downtime. 
  • Responsible for handling all interactions with a positive problem-solving attitude.
  • Work with 3rd party vendors, consultants, contractors, and service providers for supported systems – including problem resolution and escalation as necessary.
  • Provide technical support to users with very different levels of IT knowledge and competence.
  • Maintains professional and respectful attitude in stressful situations.
  • Work closely with other teams for problem resolution and project coordination.
  • Take ownership of any such network issues and follow them through to resolution, ensuring consistent internal & customer contact/updates
  • Properly document all support needs in the incident management system (Remedy)
  • Complete every communication by appropriately setting expectations on the resolution time frame and notification(s).
  • Make operational decisions based on retrieved data to ensure predetermined organizational objectives are met.
  • Adhere to escalation process and procedures.
  • Escalate troubles to 3rd party resources or Engineering as required.
  • Properly code trouble tickets using Ticket classification Guidelines.
  • Utilize knowledge resources such as the Knowledgebase, Share point or other available information source to resolve all support needs.
  • Actively participate in training classes that are offered.

Is this a good fit? (Requirements):

  • Must be available to work non-standard business hours and varying shift assignments.
  • 3+ years of Cisco Command Line Experience. 
  • Palo Alto experience.
  • HD experience.
  • 3+ years of NOC experience.
  • Firewall experience.
  • Strong communications and interpersonal skills.
  • 2 + years Client Support experience with use of support tools: phone, email, incident management (Remedy preferred), and remote support.
  • Required troubleshooting skills including but not limited to:

· Layer 1 transport.

· TCP/IP Protocols and Networking.

· Voice over IP (VoIP).

· Cisco IOS, routers and switches.

  • Self-starter who can work effectively both independently and in a close-knit team environment
  • Working knowledge of Network Management Systems, such as BMC ProactiveNet, Solarwinds Network Performance Monitor, or other NMS products.

Even better if you have:

  • CCNA, CCNP or CCIE Certification.
  • Thorough knowledge and ‘hands-on’ experience in a Cisco environment using CLI navigation.
  • Experience interfacing with LECs, ISPs, and other 3rd party vendors or service providers.
  • Ability to conduct wellness checks and monitoring the health of CUCM applications and systems.
  • Knowledge of various programming languages such as Perl, HTML, PHP.
  • Experience in Windows Server Administration.
  • Network Security Administration.
  • Linux/Unix Operating Systems.
  • Cloud Infrastructure Management (VMware).

If this sounds like the perfect fit, apply today!