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Application Support Manager

Posted 21 days ago

Our client is seeking an Application Support Manager for a permanent employment opportunity, based out of Irving, TX.  The Application Support Manager will oversee Support Staff, Managed Service Contracts, Vendors, Development Teams, and the life cycle of all applications over a variety of uses and deployment methods.

Requirements:

  • Liaison between operational and business departments, IT, Vendors and Solution Providers.
  • Experience with applications that provide business solutions such as Accounts Receivable, Accounts Payables, General Ledger, Logistics, Order Management, ERP, EDI, Collections, CRM, Telemetry, Forecasting. 
  • Understanding of both software and hardware.
  • Prior Application Support and Maintenance experience is a must have.
  • Experience working with On Shore, Near Shore and Offshore Teams.
  • Excellent understanding of databases and file structures.
  • Prior team leadership of 5 or more members including daily operations, support, career development, schedules.
  • Creating and maintaining budgets
  • Strategic planning for short-term and long-term business alignment
  • ITSM and Change Control.
  • Change Approval Board (CAB) chair for company
     

Responsibilities:

  • Oversee and Coordinate all Updates, Enhancements, Patches, Environment Changes including Application Life Cycle and Data Retention.
  • Change Control Champion in relation to all Production Applications.
  • Manage Application Support for Tier 2/3.
  • Managing and Communicating SLAs for all application support.
  • Identifying and Communicating production issues and solutions for them.
  • Identifying and Communicating process improvements for business solutions.
  • Develop and Maintain IT Policies in for Application Support and Enhancement.
  • Manage relationship between Application Owners and Functional Users and the IT Department.
  • Identify and plan for new functionality support methods and needs.
  • Consult on various ongoing projects lead by both internal and external teams.  
  • Manage contracts, vendors and service agreements for all applications and solutions.
  • Ensuring 99.9% Production Uptime of all critical applications.

Qualifications:

  • Expert (5+ years) in Microsoft SQL Server, SSIS, and T-SQL.
  • Expert (5+ years) in Microsoft PowerShell, Microsoft Business suite, FTP, sFTP, BAT
  • Expert (7+ years) in IT Management and/or Application Support role
  • Experience with Azure and Other Cloud Hosting Providers (SaaS, PaaS, IaaS) For Applications Hosting.
  • Experience managing Legacy Solutions and Databases (FoxPro, FlatFile, Synergex, Essbase, VB)
  • Experience with C#, .NET, ASP, API (Rest, Soap), Dell Boomi
  • Extensive knowledge of ITSM and Change Control methodologies and techniques
  • Experience delivering Minor Enhancements into complex production environments
  • Strong troubleshooting skills
  • Proven skills in managing occasional high pressure situations
  • Experience with MS Dynamics is a plus

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.