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Application Process Consultant

  • Location: Chandler, AZ, 85286
  • Job Type:Contract

Posted 17 days ago

Terrific Long-Term Contract Opportunity with a FULL suite of benefits!

As one of the largest financial institutions in the world, our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that's not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position: Application Process Consultant
Location: Phoenix, AZ, San Francisco, CA, Des Moines, IA, Chicago, IL, Minneapolis, MN, Saint Louis, MO, Raleigh, NC, Dallas, TX
Term: 12 months


The Process and Controls team ensures the Technology Architecture Management (TAM), Technology Cloud Computing Policy, Developer Segregation of Duties (DSoD) and Secure Development processes and controls are complete, accurate and aligned with both Enterprise Business Process Management and the Technology Control Framework methodologies. They ensure all process and control documentation published by the AO/CG team is high-quality, accurate, easily consumed and relevant. A key characteristic of the process and control role is their independence from managing a control, process or service. This Separation of Duties allows the Process and Control team to be unbiased in their assessments of the controls, processes and services.

Day-to-day (Description):

  • Manages and supports the delivery of technology products & services for medium to large business unit clients.
  • Acts as the single point of contact for the client & the appropriate technical groups from solution planning to sizing/estimating to fulfillment.
  • Influences technology selection by gathering and reviewing customer information, working with technology teams to determine if custom solution is necessary, and recommend best option to the customer.
  • Provides guidance on leveraging new technology.
  • Requests sizing estimates and reviews for reasonableness.
  • Ensures service quality and cost-effectiveness of solutions.
  • Monitors high profile projects to ensure requests are met on time and within sizing, keeping all parties informed of impacts & changes.
  • Maintains regular contact with all levels of management within Technology and the supported business unit.
  • Conducts research/analysis of competitive market environment for innovative business products & services, regulatory/compliance issues, & implications of new implementations.
  • Leads implementation of most complex projects/initiatives impacting multiple lines of business or across the enterprise.
  • Understands compliance & risk management requirements for supported area & works with other stakeholders to implement key risk initiatives.
  • Primary interface with Financial Industry Leaders for business lines.
  • Supports interfaces with Technology Industry Leaders, Analysts & Regulators.


Process Management:

  • The Process and Controls team ensure effective process management including: process development, standardization, maturation including automation, established measures of success (e.g. OLAs, boundaries, targets), roles & responsibilities and authority.
  • The Process and Controls team facilitates the process management development and update processes. They ensure process descriptions, process risk stratification, process maps, control designs, and control performance evidence reporting follow process management standards produced by the Enterprise Business Process Management team. They support Process Governance and assist Process Owners with activities defined in the Business Process Management Policy.
  • The Process and Controls team is accountable for overseeing the development and maintenance of the end to end process design showing the larger ecosystem and facilitating activities that ensure effective process management.

Control Management:
  • This is a primary focus of this role. The Process and Controls team ensures effective control design and performance including: control development, management, standardization, maturation including automation, established measures of success (e.g. OLAs, boundaries, targets), roles & responsibilities and authority.
  • The Process and Controls team ensures Policy (ITCRs) aligns with controls and is mapped to COBIT. Completes gap analysis and remediation to address.
  • Process and Controls team reviews controls for design, evidence and maturation.
  • The Process and Controls team supports Controls Owners and provides oversight of the control effectiveness in mitigating process risks with continual monitoring of the control performance. They will report out (based on control timing), their assessment to the control owner. This information will be maintained within the Control Scorecard.
  • The Process and Controls team ensure effective evidencing of controls including: collection and publication of evidence to the Control Scorecards, evidence review and evidence gap assessment/remediation.
  • The Process and Controls team facilitates the collection of control evidence. They ensure that control evidence meets the control description and is published to the Controls Scorecard.
  • The Process and Controls team is accountable for overseeing the evidencing of controls.

Exceptions Management:
  • Process and Controls team ensures effective exception management including: monitoring of policy exceptions within PEMS and execution of consequence model.
  • The Process and Controls team facilitates exception management by ensuring the distribution of Consequence Model communications, Consequence Model SharePoint list maintenance and evidencing the associated controls within the Control Scorecard.
  • The Process and Controls team is accountable for overseeing the exceptions management process.

Compliance Management:
  • The Process and Controls team ensures effective compliance management including: reviewing rules and regulations, published white papers, past audits and other frameworks taking a proactive approach to stay on top of direction and areas of change.
  • The Process and Controls team is accountable for overseeing the compliance management process.

Root Cause Analysis:
  • The Process and Controls team ensures effective root cause analysis (RCA) of issues by supporting the process owners working with them to investigate issue, develop a plan for path to compliance, documenting the issue for the decisioning bodies and presentation to the decisioning body.
  • The Process and Controls team facilitates RCAs by ensuring the process owners investigate, document and report on RCAs.

Key Partners:
  • Enterprise Business Process Management
  • Front Line of Defense
  • Second Line of Defense
  • Technology Control Framework Team
  • Service Managers

Skillset:
  • Trained SME across business process and technology control frameworks with close collaboration of key stakeholders to ensure process documentation is complete and accurate and controls are properly designed to achieve goals and objectives.

Role-Specific Skills & Experience:
  • Analytical, strong attention to detail
  • Experience conducting root cause analysis
  • Experience with the following tools: JIRA, Confluence, SharePoint, MS Excel, MS Word, MS Project
  • Talented report and presentation creator for senior leadership
  • Documentum (DMS) Experience
  • Experience working with cross-functional teams to achieve a common goal
  • Technology Controls design and execution experience
  • Experience with process engineering and documenting procedure documentation
  • Experience with the following tools: JIRA, Confluence, SharePoint, MS Excel, MS Word, MS Project
  • Documentum (DMS) Experience