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AI Business Analyst

  • Location: Irving, Texas, 75039
  • Job Type:Contract

Posted 15 days ago

Terrific 12+ month contract opportunity in Irving, Texas for an AI Product Owner Business Analyst. Will act as BA/Product Owner on team that works on all the critical dashboards and automation tool for pulling customer feedback from digital surveys, chat, and voice to be able to help digital teams address major pain points proactively to effectively and quickly address customers biggest pain points and help to reduce significant costs and call volumes in operations. Will be accountable for driving the team’s AI goals through the delivery of new tools and capabilities.
 
Responsibilities:
  • Drive delivery of new AI tools and capabilities within our Customer Listening Platform.
  • Serve as project management leader for the delivery of new AI capabilities.
  • Evaluate alternative approaches to delivering new capabilities.
  • Define IT scrum team priorities for AI projects under his/her management.
  • Explain channel decisions to marketing/domain/journey teams.
  • Partner with Journey Owners and Marketing from Cards, Retail Bank, and Fintech lines of business to identify, consolidate, and integrate customer and business needs and customer insights to prioritize project needs and requirements.
  • Interface with Legal, Compliance, Risk, and ensure strategies and execution for the set of features under his/her control are delivered flawlessly and meet key compliance, risk, and control needs to protect both our business and customer interests.
  • Partner with Agile Scrum teams to support and implement best in class digital experiences and ensure progress is being made against project milestones/goals
  • Partner across business areas, build trust, and facilitate working together across silos to build the DCX digital communications platform roadmap and to drive to common solutions/platforms where it can accelerate progress against our business objectives.
  • Comfortable working with highly technical personnel (e.g. software engineers, operations specialists, and project managers) to drive consensus on digital personalization platforms and capabilities.
  • Can communicate complex situations clearly and effectively across all levels within the organization’s organizational hierarchy as well as different functional areas and have strong written skills in order to product quality user stories for the team.
  • Knowledgeable about how organizations work; knows how to get things done both through formal channels and informal network; understands the origin and reasoning behind key policies and practices; understands the culture of organizations and how to maneuver through them to get things done.
 
Qualifications:
  • 5+ years’ experience in a consumer-focused company with significant experience building Artificial Intelligence and Machine Learning capabilities.
  • Strong working knowledge of best-in-class AI tools, capabilities and platforms.
  • Experience managing complex cross-org projects and familiarity with agile/scrum development process.
  • Familiarity with financial services industry landscape.
  • Passion and knowledge of digital ecosystems and digital customer experience best practices.
  • Ability to concurrently manage multiple projects and assess alternative approaches in rapidly evolving, often ambiguous and complex situations.
  • Strong technical acumen with digital channels and AI and Machine learning knowledge desired.
  • Strong team player and leader, with excellent interpersonal skills and ability to influence, collaborate and communicate across all levels and across lines of business, internal resources and external vendors.
  • Financial Services experience preferred.
  • Bachelor’s degree required.
  • Must have strong project management skills and enough experience with technology to understand what is possible and how to translate business and customer needs into technology requirements and produce quality user stories and maintain the team’s AI roadmaps and strategy.
 
If this is a perfect fit, Apply now!