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Logistics Coordinator

  • Location: Albuquerque, New Mexico, 87101
  • Job Type:Contract

Posted 20 days ago

  • Job Ref: 186651
Terrific 3+ month contract opportunity in Albuquerque, New Mexico for a Logistics Coordinator/Customer Service Agent. Will provide customer service and administrative functions onsite including order entry, shipment tracking, problem resolution, and billing / invoicing tasks.  

Responsibilities include:
•    Assist with customer order placement, scheduling and coordinating daily asphalt movement(s) on assigned transportation carrier to requested delivery locations.
•    Assist with asphalt terminal inbound asphalt movements via truck and coordinates with transportation carriers to supply asphalt terminals in a timely manner to meet production needs.
•    Assist in handling crisis management for situations involving conflicts arising out of short-term or long-term asphalt terminal/logistical problems including (but not limited to) lack of asphalt/product availability, lack of carrier equipment/drivers, service failures, and customer complaints, etc.
•    Communicate with carriers and tenders needed trucks to meet customer demand on a daily basis.
•    Assist with monitoring of assigned asphalt inventories which may include daily monitoring of asphalt movements, inventory positions and communicating with appropriate departments, coordinate asphalt terminal production needs to meet customer demand.
•    Assist in analyzing bill of lading (BOL), carrier documentation, and other notes/documents as needed to resolve disagreements with customer.
•    Manage planned order entry for asphalt orders.
•    Analyze carrier demurrage bills. Processes carrier invoices for payment and notifies contracts & pricing & operations administration of all pass-through demurrage charges to invoice customer.
•    Reviews and ensures accuracy of contract information in assigned system.
•    Assists Manager with analysis regarding third party carriers on rates, tariffs, expansion or other policy matters that affect HollyFrontier as it relates to the assigned asphalt terminals.
•    Ensures contract obligations are fulfilled.
•    Ensuring accuracy of all invoices and cumulative balances are kept at a minimum.
•    Works with other departments to facilitate timely asphalt movements and invoicing.
•    Manages and maintains good working relationships with customers, carriers, internal groups, and/or third-party personnel, to optimize freight costs and customer satisfaction.
•    Resolves service issues with common carriers.
•    Assists Asphalt Distribution and Contracts & Pricing groups with special projects as required.
•    Maintain good working relationships with transportation carriers, customers and/or trading partners.
•    Maintains positive and productive working relationship within department and with other departments.
•    Maintains close communication with Manager and other key personnel, keeping them informed of conditions, activities and trends in area of responsibility which may have an impact on the business and work closely with Manager to capture market values.
•    Ensure accuracy of invoicing and order placements.

Qualifications:
•    Experience managing escalations/crisis management for situations, such as logistical problems, lack of product availability, lack of drivers, etc.
•    Strongly prefer Logistics experience.
•    Experience handling invoicing and order placements.
•    Strong data entry and customer service skills.
•    Ability to handle high volume of inbound phone calls.
•    Strong coordination and organizational skills.
•    Detail-oriented.
•    Able to manage daily tasks independently without a lot of supervision.

If this sounds like the perfect fit, Apply Today