Position: Accounts Receivable Specialist
Term: 4 Months w/potential conversion
Under supervision of a supervisory/management level associate, responsible for performing a variety of accounting tasks requiring accurate & efficient resolution of issues; interacts with outside customers and other departments relative to specific assigned accounts.
- Identifies payment discrepancies and initiates collections or dispute resolution process; performs follow up procedures as needed.
- Assists with in-depth customer payment analysis to properly record actions required to resolve disputed items.
- May assist other associates in their collection and/or reconciliation efforts for certain accounts
- Proactively solicits payment on overdue account according to payment terms within department guidelines and key performance indicators (KPIs)
- Responsible for maintaining and documenting all records and interactions of delinquent accounts, incomplete files, and credit risks. Maintains contact with internal and external customers in order to address all credit and collection issues.
- Maintains a permanent record of each call made to the customer documenting specific details of the conversation as well as the amount and date of expected payments.
- Monitors customer payments.
- Initiates customer credit refunds when appropriate.
- Performs related duties as assigned.
- Demonstrated ability to resolve issues quickly and escalate appropriately in a fast paced environment.
- Demonstrated ability to communicate effectively both orally and in writing
- Knowledge of general accounting principles
- Strong interpersonal skills
- Good negotiating skills
- Strong organizational skills; attention to detail
- Knowledge of Microsoft programs; extensive knowledge of Excel
- Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two year associate's degree program, technical vocational training or equivalent combination of experience and education. Normally requires a minimum of one (1) year of directly related experience