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Account Manager

Posted 16 days ago

Our client is seeking an Account Manager for a direct hire opportunity located in Dallas & Austin. 

Roles and Responsibilities:  The Account Manager will serve as a liaise between clients and cross functional internal teams to ensure timely and successful support is provided.  They will also work closely with the Account Executives to provide support in daily account management tasks.


Responsibilities include but are not limited to:

  • Works collaboratively with each Account Executive assisting in preparation for quarterly client meetings, presentations, tracking of account plan strategies and tactics
  • Assist with implementation of each new client and ensure account profile is completed within our CRM.
  • Triage incoming client questions/issues and ensure they are tracked until completion.
  • Manage routine client support activities and resolution of routine to complex client issues and request.
  • Work with the AE team to identify and implement any areas improvement and/or best practices.
  • Provide project management support for other projects as needed.
Qualifications and Education Requirements: 
  • Strong analytical, planning and multitasking skills .
  • Ability to develop and maintain deep expertise of company products and best practices.
  • Customer Service oriented, detail oriented, professional attitude.
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills, ability to address customer needs and make sound decisions.
  • Work Ethic, Self-Motivation, and desire to succeed.
  • Salesforce.com experience.
  • Proficient at Microsoft Office (Excel/Word/PowerPoint).

Preferred Skills: 

  • A qualified candidate will be a self-starter who has strong attention to detail.
  • Time management and follow through are an important asset in this position.
  • The individual’s ability to communicate and work in a team environment will be essential to succeed in this position.
  • Bachelor’s Degree required, or equivalent four (4) years related client support or account management experience.

 

 

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.