MATRIX Wins ClearlyRated's 2021 Best of Staffing Client and Talent Diamond Awards for Service Excellence
Diamond Award winners have won the Best of Staffing Award for at least 5 years in a row, consistently earning industry-leading satisfaction scores from clients and placed talent.
ATLANTA, GA – FEBRUARY 3, 2021 – MATRIX, a leading staffing and consulting firm announced today that they achieved world-class Net Promoter Scores and won ClearlyRated’s Best of Staffing® Client and Talent Diamond Awards for providing superior service to their clients and candidates for six consecutive years.
MATRIX received a Net Promoter® Score (NPS) of 81.6% from their clients, significantly higher than the industry's average of 28% in 2020. Additionally, MATRIX received a 76.9% NPS from their placed candidates, significantly higher than the industry’s average of 18% in 2020.
On the NPS scale, any score above 0 is considered “good” and any score above 70 is considered “world-class”. MATRIX is proud to have earned world-class Net Promoter Scores from both clients and candidates following a tumultuous year.
“2020 was an incredibly challenging year for businesses and individuals alike. The fact that we earned the highest satisfaction scores compared to years past under such difficult circumstances speaks to the high quality of our people,” said MATRIX CEO Gary Wood. “For 38 years, MATRIX has had the reputation of ‘doing the right thing’. When hard times come, we are known for our agility and superior service. The high ratings and testimonials from our clients and talent illustrate the true level of trust and excellence we deliver.”
Awarded in partnership with presenting sponsor CareerBuilder and gold sponsors Indeed & Talent.com, ClearlyRated's Best of Staffing® Award winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients and candidates.
MATRIX blends IT & professional staffing and agile consulting to help you discover and develop high-performing teams. Headquartered in Atlanta, we have 12 U.S. branch locations and place professionals in all 50 states. Since 1983, we have matched over 40,000 thousand professionals with innovative clients across every industry ranging from small startups to Fortune 500 companies.
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.
About Best of Staffing
ClearlyRated's Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and placed talent. Award winners are showcased by city and area of expertise on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated ratings and testimonials.
Kathy Van Pelt, Vice President, Marketing
p. (770) 730-6209