| 
 MATRIX Professional Services has the ability to implement and support a wide range of infrastructure technology solutions; from an initial network assessment to fully supported maintenance options.
Each option is designed to your specific business requirements. Our solution delivery team will collaborate with you and your IT team to understand your specific infrastructure needs and build a scalable solution to make the most out of and protect your IT investment as your business grows.
With extensive experience in assessing, planning, designing, integrating, and maintaining desktops, servers, and networks, MATRIX can design, deliver and manage any phase of an end-to-end enterprise infrastructure implementation.
- Desktop Support
- Local and Wide Area Networking Integration
- Existing Network Re-engineering
- Network and Computer Troubleshooting
- Servers, Networks, Application, and Peripheral Support
- Performance Monitoring and Management
- Hardware Support
- Microsoft Operating Systems Support
- Wireless Messaging Solutions — Blackberry
- SAN & NAS Storage Solutions
- Terminal-based Services/Remote Access/VPN
- Citrix and Terminal Server Solutions
- Infrastructure Design and Migrations
- Exchange and Lotus Notes Server Design, Migrations, and Administration
- SBS (Small Business Server) Implementations
- Patch and Anti-virus Management
- Telecom Analysis and Support
|
- Desktop Support
- Onsite or Remote Help Desk/Troubleshooting
- Application Support
- Network Support
- Incident Ownership Monitoring and Closure
- Incident Tracking, Escalation, & Resolution
- Escalation to 3rd Party Vendors/Client Notifications
- Service Level Agreements
- Customer Satisfaction Surveys and Reporting
|
- Maintain Desktop and End-user Computing Devices and Peripherals
- Maintain Security Patches, Operating System Packs, and Virus Definitions
- Repair of End-user Devices
- Maintain End-user Asset Management Inventory and Process
- Prevention and Cleaning of Spyware, Malware, and Adware
|
|  | 
- Project Lifecycle Services
- Discovery
- Needs Analysis
- Long Range Planning
- Asset Management (installs, adds, moves, conversions, migrations)
- VoIP, PBX, Voicemail, and Unified Messaging
- Proactive System Maintenance
- Billing and Auditing Consultation
- Vendor Relationship Management
|
- Project Lifecycle Services
- Discovery
- Needs Analysis
- Long Range Planning
- Vendor Relationship Management
- Asset Management (installs, adds, moves, conversions, migrations)
- Router, Firewall, IDS, Security
- Servers, Operating Systems, Hardware, Storage, E-mail, Database Systems, Application Servers
- Patch Maintenance
- Disaster Recovery Planning and Implementation
|
- Network Strategy & Planning
- E-mail Migrations
- Network Assessment/Improvements
- Desktop/Network Support Outsourcing
|
|
| | |
|
| |
|